质量管理学的全书重点归纳笔记（注册质量经理读书笔记2-质量管理）

导读1.什么是质量管理what'squalitymanagement在质量方面的指挥和控制活动thecommandandcontrolactivitywhich....

1.什么是质量管理

whats quality management

在质量方面的指挥和控制活动

the command and control activity which is in term of Quality.

• 制定质量方针和目标
• Establish quality policy and objects
• 质量策划-制定质量目标并规定必要的运行过程和相关资源以实现目标
• Quality planning:
• establish the quality objects and specify the necessary operational process and related resources to achieve the objects.
• 质量控制-致力于满足质量要求
• Quality control:
• dedicated to meet the quality requirement.
• 质量保证-提供质量要求会得到满足的信任
• Quality assrance:
• providing confidence that the quality requirement will be met.
• 质量改进-增强满足质量要求的能力
• Qualtiy improvement:
• enchance the ability to meet the quality requirement.

2.朱兰质量管理三部曲

Quality management trilogy of Jarun.

质量策划-质量控制-质量改进=事前-事中-事后=PDCA

quality planning -quality control-quality improvement=before-during- after (project)=PDCA

3.质量管理发展的三个阶段

three stage of quality management development

质量检验-统计质量控制-全面质量管理

Quality inspection- statistic quality control-total quality management

4.质量管理的代表人物及其主要思想

qualtiy management representatives and their main ideas

克劳士比：零缺陷之父，符合性质量

Philip B. Crosby: the father of "Zero-defect"," conformity quality"

朱兰：质量之父，适用性质量

Juran: the father of quality, appliability quality.

石川磬：质量管理不是灵丹妙药，而更像是中药

Ishikawakaoru:quality is not a panacea,it is more like traditional chinese medicine.

戴明：质量管理是一种最经济的手段

Deming:quality management is the most economical mean.

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